Privacy policy

This Privacy Policy explains how Nesthate collects, uses, shares, and protects personal information when you visit nesthate.com, make a purchase, contact us, or otherwise use our services.

Nesthate is operated by Xiamen Yixiuling E-Commerce Co., Ltd.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

This may include:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account information, where applicable

Order and Transaction Information

When you place an order, we may collect information such as:

  • Products purchased

  • Order number

  • Order value

  • Shipping method

  • Billing and delivery information

  • Payment status

  • Return or refund information

Payment information may be processed by third-party payment providers. We do not necessarily receive or store complete payment card details.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate location based on technical information

  • Date and time of website activity

  • Interaction with website features

Customer Service Information

If you contact us, we may collect the information you provide in your message, including order details, photographs, correspondence, or other information necessary to assist with your request.

2. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Arranging shipment and delivery

  • Providing order confirmations and updates

  • Processing returns and refunds

  • Responding to customer service inquiries

  • Managing customer accounts

  • Detecting and preventing fraud or misuse

  • Maintaining website security

  • Improving our website and shopping experience

  • Analyzing website performance

  • Complying with legal, tax, accounting, or regulatory obligations

  • Sending marketing communications where permitted by law and where appropriate consent or another lawful basis exists

We use personal information only where we have an appropriate reason and lawful basis to do so.

3. How We Share Information

We may share personal information with third parties that help us operate our business and provide services to customers.

These may include:

  • Ecommerce platform providers

  • Payment processors

  • Shipping and logistics providers

  • Warehousing and fulfillment partners

  • Customer support providers

  • Website hosting and technical service providers

  • Analytics providers

  • Fraud prevention and security providers

  • Professional advisers

  • Government or regulatory authorities where legally required

We only share information that is reasonably necessary for the relevant service or purpose.

We do not authorize service providers to use personal information for unrelated purposes except as permitted by applicable law.

4. Shopify

Our online store may be hosted through Shopify, which provides ecommerce technology used to operate the website and process transactions.

Information provided through our store may therefore be processed through Shopify and its service infrastructure in accordance with applicable terms and privacy practices.

Customers may review Shopify's own privacy information for additional details about how Shopify processes information in connection with its services.

5. Payment Processing

Payments may be processed through third-party payment providers.

These providers may collect information necessary to authorize and process transactions, including payment credentials, billing details, and fraud-prevention information.

Their processing of personal information is governed by their own privacy policies and applicable law.

6. Shipping and Fulfillment

To fulfill an order, we may provide necessary information to shipping, logistics, warehousing, or fulfillment providers.

This may include:

  • Customer name

  • Delivery address

  • Telephone number

  • Email address where required

  • Order contents

  • Delivery instructions

This information is used to prepare, ship, track, and deliver orders.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions and understand how customers interact with the store.

These technologies may be used for purposes including:

  • Remembering preferences

  • Maintaining shopping cart functionality

  • Supporting checkout

  • Improving website performance

  • Measuring website traffic

  • Detecting security risks

  • Supporting advertising or marketing features where enabled

Depending on your location, you may be provided with options to manage certain cookies or tracking technologies.

Browser settings may also allow you to block or delete cookies, although some website functions may not operate correctly if essential cookies are disabled.

8. Marketing Communications

Where permitted by applicable law, we may send promotional emails or other marketing communications if you have provided the required consent or if another lawful basis applies.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication.

You may continue to receive non-marketing messages that are necessary for orders, transactions, customer service, or account administration.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors such as:

  • Whether an order or customer relationship remains active

  • Legal and regulatory requirements

  • Tax and accounting obligations

  • Fraud prevention needs

  • Dispute resolution

  • Enforcement of agreements

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable law.

10. Data Security

We take reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their own account credentials where accounts are available.

11. International Data Transfers

Because ecommerce, payment, hosting, fulfillment, analytics, and other service providers may operate internationally, personal information may be processed or stored in countries outside your own country or region.

Where required, appropriate measures may be used to protect personal information transferred internationally in accordance with applicable data protection laws.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information

  • Opt out of certain marketing communications

  • Exercise other privacy rights provided by applicable law

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us at:

[email protected]

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly intend to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information through our website without appropriate authorization, please contact us so that we can review the matter.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of websites operated by third parties.

We recommend reviewing the privacy policies of any third-party services you choose to use.

15. Legal Requirements

We may disclose personal information where reasonably necessary to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from authorities

  • Protect our legal rights

  • Enforce our agreements or policies

  • Investigate suspected fraud or security incidents

  • Protect customers, our business, or other persons

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or service providers.

The version published on nesthate.com will represent the current policy.

We encourage customers to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us.

Store Name: Nesthate

Website: nesthate.com

Customer Service Email:
[email protected]

Company Name:
Xiamen Yixiuling E-Commerce Co., Ltd.

Company Address:
Room 13, No. 2002
No. 51 Chengyi North Street
Software Park Phase III
Xiamen Torch High-Tech Industrial Development Zone
Xiamen, Fujian
China