Refund policy

At Nesthate, we want customers to shop with confidence. If you are not satisfied with your purchase, please review the return and refund terms below.

1. Return Period

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must generally:

  • Be unused and in its original condition

  • Include the original packaging, accessories, and components where applicable

  • Show no signs of damage caused after delivery

  • Be accompanied by valid proof of purchase, such as an order number or order confirmation

Before returning any item, please contact our customer service team for return instructions.

Returns sent without prior authorization may not be accepted, except where otherwise required by applicable law.

2. Non-Returnable Items

Certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

These may include:

  • Items that have been used, altered, assembled, or damaged after delivery

  • Products returned without their original components or packaging where required

  • Personalized or custom-made items

  • Clearance or final-sale products where clearly identified as non-returnable before purchase

  • Items returned after the applicable return period

This does not limit any mandatory consumer rights available under applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item ordered, please contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging where relevant

After reviewing the information provided, we may offer an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances.

Please do not dispose of a damaged item or its packaging until our customer service team has reviewed your request.

4. Return Shipping Costs

For returns resulting from a change of mind, incorrect size selection, or other customer-related reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

If the return is due to an item being damaged, defective, or incorrectly supplied by us, we will provide appropriate return instructions and will cover reasonable return shipping costs where applicable.

Any return shipping responsibility will be confirmed before the item is returned.

5. Return Authorization

To request a return, contact:

Email: [email protected]

Please include your order number and the reason for the return.

If your return is approved, we will provide instructions regarding the return address and any additional steps required.

Do not send products to any address without first receiving return instructions from us.

6. Refunds

Once a returned item is received and inspected, we will notify you of the outcome of the return request.

If approved, the refund will generally be issued to the original payment method.

Original shipping charges may not be refundable for change-of-mind returns unless otherwise required by applicable law.

Refund processing times may vary depending on your payment provider, bank, or card issuer.

7. Partial Refunds

In certain situations, only a partial refund may be available, including where:

  • An item is returned with missing parts or accessories

  • The product shows signs of use not related to inspecting the item

  • The item is returned in a materially different condition from when it was delivered

  • The item's value has been reduced due to customer handling beyond what is reasonably necessary to inspect the product

Any deduction will be assessed reasonably and in accordance with applicable law.

8. Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different item, size, color, or style, please contact us first. Depending on product availability and the circumstances, we may provide exchange instructions or recommend returning the original item and placing a new order.

9. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order enters processing or shipment, but cancellation cannot be guaranteed once fulfillment has started.

If an order has already shipped, the standard return process may apply.

10. Refused or Undeliverable Packages

If a package is refused, returned because of an incorrect or incomplete shipping address, or remains unclaimed, additional shipping or return costs may apply.

Any refund will be reviewed after the returned package is received.

11. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit rights that cannot legally be excluded under applicable consumer protection laws.

Where local law provides greater rights than this policy, the applicable legal requirements will apply.

12. Contact Us

For return or refund questions, please contact:

Nesthate Customer Service
Email: [email protected]
Website: nesthate.com

Company Name:
Xiamen Yixiuling E-Commerce Co., Ltd.

Company Address:
Room 13, No. 2002
No. 51 Chengyi North Street
Software Park Phase III
Xiamen Torch High-Tech Industrial Development Zone
Xiamen, Fujian
China