Shipping policy

Thank you for shopping at Nesthate. This Shipping Policy explains our order processing times, shipping charges, estimated delivery timeframes, and delivery-related procedures.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days exclude weekends and applicable public holidays.

During periods of high order volume, holidays, promotional events, or additional order verification, processing may occasionally take longer.

An order is considered shipped once it has been handed over to the applicable shipping carrier or logistics provider.

2. Shipping Rates

Our standard shipping rates are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD Standard Shipping

  • Orders of $39.99 USD or more: Free Standard Shipping

Any applicable shipping charge will be shown during checkout before payment is completed.

3. Estimated Delivery Time

After an order has been processed and dispatched, standard shipping generally takes approximately 7–15 business days.

Including the estimated processing period, the total expected delivery timeframe is approximately:

8–18 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on factors such as:

  • Destination

  • Carrier operations

  • Customs procedures

  • Local delivery conditions

  • Weather

  • Public holidays

  • Transportation disruptions

  • Other circumstances outside our reasonable control

4. Shipping Destinations

Shipping availability may vary depending on the delivery destination and the products included in the order.

Available shipping options will normally be displayed during checkout.

If we are unable to ship an order to the address provided, we may contact the customer to request additional information or cancel the affected order and issue an applicable refund.

5. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Please allow time for the carrier's tracking system to update after shipment.

Tracking updates are provided by the shipping carrier and may not always appear immediately.

6. Multiple Packages

Some orders may be shipped in more than one package.

If your order contains multiple items, they may arrive separately depending on product availability, fulfillment arrangements, warehouse location, or carrier requirements.

Receiving one package does not necessarily mean that the entire order has been delivered.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

  • Recipient name

  • Street address

  • Apartment, unit, or suite number where applicable

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Telephone number where required

If you notice an error after placing your order, please contact us as soon as possible at:

[email protected]

We will attempt to make changes where possible, but we cannot guarantee that an address can be updated after an order has entered processing or shipment.

8. Incorrect or Incomplete Addresses

If a package cannot be delivered because the address provided by the customer is incorrect, incomplete, or inaccessible, the package may be returned to the sender or fulfillment facility.

Additional shipping charges may apply if reshipment is requested.

Any refund for a returned package will be reviewed after the package has been received and may be subject to applicable shipping or handling costs where permitted by law.

9. Refused or Unclaimed Packages

If a package is refused at delivery or remains unclaimed and is returned, please contact our customer service team.

Any refund or reshipment will be reviewed based on the circumstances of the order.

Additional shipping charges may apply where the delivery failure was caused by customer action or incorrect delivery information.

10. Delivery Delays

Although we aim to provide reliable delivery estimates, delays can occasionally occur.

Possible causes include:

  • Carrier congestion

  • Customs processing

  • Severe weather

  • Transportation disruptions

  • Peak shopping periods

  • Public holidays

  • Remote delivery locations

  • Local delivery restrictions

If your order appears significantly delayed, please contact us and provide your order number so that we can assist with the available tracking information.

11. Customs, Duties, and Taxes

Depending on the destination, an international shipment may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities.

Where such charges are not collected during checkout, the recipient may be responsible for them as required by applicable law.

Customs processing may also affect delivery times.

12. Lost Packages

If tracking information indicates that a shipment may be lost, please contact us at:

[email protected]

We may need to review the tracking history and contact the applicable carrier or logistics provider.

Where a shipment is confirmed as lost, we will review the appropriate resolution in accordance with the circumstances and applicable law.

13. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please first:

  • Check the delivery location around your property

  • Check with household members

  • Check with neighbors where appropriate

  • Check with building management or reception

  • Review any delivery notification from the carrier

If the package still cannot be located, contact us so that we can review the available delivery information.

14. Damaged Packages

If a shipment arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible.

Please include:

  • Order number

  • Description of the damage

  • Photographs of the product

  • Photographs of the outer packaging where relevant

This information will help us review the issue efficiently.

15. Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will attempt to accommodate your request before fulfillment begins.

However, once an order has been processed or shipped, changes or cancellations may no longer be possible.

If the order has already shipped, our Return & Refund Policy may apply.

16. Contact Us

For shipping or delivery questions, please contact:

Nesthate Customer Service

Email:
[email protected]

Website:
nesthate.com

Company Name:
Xiamen Yixiuling E-Commerce Co., Ltd.

Company Address:
Room 13, No. 2002
No. 51 Chengyi North Street
Software Park Phase III
Xiamen Torch High-Tech Industrial Development Zone
Xiamen, Fujian
China